COVID-19 Information

Guildford Community Champions

Please click on the link below for the latest updates from Guildford's Community Champions.


Community (Covid) Champions Weekly Briefing









Covid Vaccination Services in Surrey 

West Horsley Wheel of Care

West Horsley Wheel of Care –Tel. 01483 281703 (Monday to Friday 10am-12pm) or email [email protected]

West Horsley Wheel of Care is available to take those that need help with transport to vaccination centres. It also offers help in West Horsley for the elderly, the vulnerable and those unable to leave their homes. Help includes shopping for essential supplies, collecting prescriptions and a 'keep in touch' service.

Please get in contact with the Duty Officer on 01483 281703, 10am-12pm, Mon-Fri. COVID precautions are in place.

Surrey County Council Helpline

Call the SCC Community Helpline Tel: 0300 200 1008

(Monday to Friday: 8am to 6pm, Saturday and Sunday: 10am to 2pm)

SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday 9am to 5pm)



Those wanting to help, or who are referring others, should use the I Need Help webform at


Call Guildford Borough Council for direct help


New Opening Hours For Council’s Community Helpline

The Community Helpline set-up by Guildford Borough Council to help residents in need of support during the Coronavirus (Covid-19) pandemic will change its opening hours from Monday 6 July.

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week to reflect the Council’s monitoring of demand levels and the government’s changes in guidance for those shielding:

  • Monday to Thursday: 8.30am-5pm
  • Friday: 8.30-4.30pm
  • Saturday: 10am-2pm
  • Sunday: closed

Registrations can still be made seven days a week, 24 hours a day via the Council’s website,

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week. Registrations can still be made seven days a week, 24 hours a day via the Council’s website,

Leader of the Council, Cllr Caroline Reeves says:

“I am delighted at the impact our Community Helpline has had, as a significant part of our response to the Coronavirus (Covid-19) pandemic, and proud of the role played by Council officers. To have made over 21,000 calls is an incredible achievement and will have made a big difference to the lives of so many of our residents.

“The government guidance for our most at-risk and vulnerable residents is changing but we are still doing everything we can to help everybody who needs assistance with food shopping and prescriptions, or just a chance to talk to somebody. We’ve been overwhelmed with the community spirit shown throughout Guildford and the incredible work of so many existing and new voluntary groups, and hope that this sense of altruism can continue as we begin to look toward recovery.

“Many residents want to give something back to our community and have asked us how they can help. Coronavirus (Covid-19) will continue to affect many people in the long-term, and we still have an opportunity for people to directly help others by supporting our food parcel distribution. All money donated goes towards delivering food parcels to those most in need, meaning that you can make a real difference. I thank you in advance for any help you can give, it is greatly appreciated. Donations can be made by visiting”

In addition to the 21,000 phone calls made, 46,000 leaflets were delivered to households by staff and volunteers. Almost 2,500 food parcels and over 18,600 meals on wheels have been delivered to residents, with 454 prescriptions collected and delivered to residents.

**NEW Community Helpline**

If you or someone you know needs help with food, prescriptions or support, please call us 01483 444400 or go online lines open 8.30-7pm weekdays, 10-2pm weekends and over bank holiday #iSupportGuildford. Please see leaflet for more information.

Guildford Borough Council have set up a new community helpline for direct support for any resident who feels that they need help. To access this service, please either call 01483 44 44 00 or register online at Or if you know of someone who is self-isolating or a neighbour or friend you are worried about you can call on their behalf, just let them know you are referring them and we will do the rest. The community helpline is open from 8.30am-7pm Monday to Friday and 10-2pm Saturday and Sunday. Over the Easter bank holiday weekend (Friday 10 to Monday 13 April) we will be open from 10-2pm.

Council staff are also offering another phone service by matching offers of volunteering to resident run community groups (both new and existing). If you would like to volunteer to help your local community, contact us on 01483 505050 and one of our dedicated customer service team will put you in touch with groups in the borough that need help.

GBC is also reminding residents that they can help those who have been recently discharged from hospital or need changes made to their home to allow them live safely and independently. Please call our Safe and Settled team on 01483 444476. GBC can install handrails, careline alarms and more. 

Guildford Borough Council's Corona virus webpage can be found here. It contains the latest Corona virus information and advice, as well as advice on self isolation, financial advice and advice for businesses.

Guildford Borough Council also regularly issue press releases and a number of these relate to support for businesses etc during the pandemic. To access GBC's latest press releases, please click here 

Official Government & NHS advice

For the most up to date information on Corona virus, please use the links below:

NHS guidance, including symptoms & what to do if you suspect you have the virus:

Official Government guidance and information about Corona virus can be accessed via the link below:


To register yourself or a relative or friend as clinically vulnerable, please click here



GBC - Help for tenants and the homeless

Guildford Borough Council has asked us to make the following information available on our website:

Coronavirus (COVID-19) - help for tenants and the homeless

Guildford Borough Council will fully help and support residents through this difficult time.

We are fully aware some people have been directly affected by the Coronavirus (COVID-19) and have lost income as a result.

If you have lost your job or had your hours reduced, you might be entitled to help from the government.

Cllr Angela Goodwin, Lead Councillor for Housing, Homelessness, Access and Disability says: "We know many of you are worried how this challenging time will affect your income and even if you will be able to pay your rent. We have help and support in place for council housing tenants and can also advise on support for those in private rented accommodation. We also continue to work closely with partners to support people who are homeless or rough sleeping in our borough."

Additional income related benefits that have been made available for those who are self-isolating or ill as a result of COVID-19 can also apply for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA). Further advice regarding this can be found on

If you have lost your job, you will need to make a claim for either:

• Universal Credit (if unemployed and/or need assistance with your Housing Costs)
• Statutory Sick pay (if signed off work and your employer does not pay sick pay)
• Employment Support Allowance (if you are suffering from a long-term illness)

If you do not have online access, please phone 0800 328 5644 for any new claims. If you have an existing Universal Credit claim, then you will need to update your journal.

If you are a council housing tenant, please contact 01483 505050 and ask to speak your Rents Officer, if you state the area you live, an officer will be able to give you support and advice on your specific situation. You can also or email us at: [email protected]

What we will do for council housing tenants

• Suspend Evictions until further notice
• Suspend court action until further notice

Please rest assured, we will help and support you to remain in your tenancy.

Other help available

If you require assistance with your council tax you will need to complete a separate application which can be completed online at

If you are currently of pension age then the application process is via Guildford Borough Council at

There is further information available via the Guildford Borough Council website regarding all these schemes.

Whilst the situation is constantly changing, we plan to support customers in the following ways:

• The Housing Advice Desk has been closed in order to reduce non-essential contact. You are encouraged to contact us by telephone (01483 444244) or email ([email protected]) where possible.
• Any personal callers at the Council offices will be able to telephone Customer Services from the entrance.
• Home visits will not generally be undertaken.

Helping the homeless during COVID-19

Coronavirus (COVID-19) affects everyone in our community, especially the most vulnerable. We will continue to work closely with partners to support people who are homeless or rough sleeping in our borough.

We encourage people to report any concerns they may have about rough sleepers. If you see a person you believe may be rough sleeping you can report in two ways:

• Contact the HOST team directly
[email protected]
Tel: 01483 302495

• Report via Streetlink, the national rough sleeper reporting line: (you can also download an app)

Tel 0300 500 0914

If the person needs urgent medical attention please dial 999 for an ambulance.

We will continue to offer emergency assistance and advice to anyone rough sleeping in Guildford. Homelessness assessments will generally be undertaken by telephone.

As always we continue to provide support to those at risk of homelessness – for more details visit our Housing page or contact us on 01483 444244. Please contact [email protected]. We will do what we can to assist.

For genuine emergency homelessness outside of office hours, customers should telephone 01483 505050 when further information will be given about contacting our out of hours service supplier. Please note that this service may be under pressure in the current situation.