COVID-19 Information

Please click here for WHPC's Covid-19 leaflet
Please click on the link below for the latest updates from Guildford's Community Champions. 

Community (Covid) Champions Weekly Briefing w/c 5th July 2021 

West Horsley Wheel of Care

West Horsley Wheel of Care –Tel. 01483 281703 (Monday to Friday 10am-noon) or email [email protected]

West Horsley Wheel of Care is available to take those that need help with transport to vaccination centres. Please get in contact with the Duty Officer on 01483 281703, 10-12noon, M-F. COVID precautions are in place.

Offering help in West Horsley for elderly, vulnerable and those unable to leave their homes. Help includes shopping for essential supplies, collecting prescriptions and a 'keep in touch' service.

Surrey County Council Coronavirus website & helpline

Community Helpline number: 0300 200 1008 (Monday to Friday: 8am to 6pm, Saturday and Sunday: 10am to 2pm)

SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday 9am to 5pm)

Surrey County Council website help & advice

Those wanting to help, or who are referring others should use the webform at www.surreycc.gov.uk/ineedhelp


 


Help with grocery shopping

NEED TO GET GROCERIES?
There are five ways of getting hold of your groceries if you’re not able to get out and about, or if you’re unable to use family or friends to help with delivering your shopping. Or if you’re struggling financially to put food on the table. Some people will have priority over others for certain types of food delivery. See the following Surrey Matters article on how to get your shopping. For more information on:-
1. Government food boxes
2. Priority supermarket delivery slots
3. Supermarket food boxes
4. Food banks and community fridges
5. Other help available to get your shopping

Call Guildford Borough Council for direct help

 

New Opening Hours For Council’s Community Helpline

The Community Helpline set-up by Guildford Borough Council to help residents in need of support during the Coronavirus (Covid-19) pandemic will change its opening hours from Monday 6 July.

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week to reflect the Council’s monitoring of demand levels and the government’s changes in guidance for those shielding:

  • Monday to Thursday: 8.30am-5pm
  • Friday: 8.30-4.30pm
  • Saturday: 10am-2pm
  • Sunday: closed

Registrations can still be made seven days a week, 24 hours a day via the Council’s website, http://guildford.gov.uk/athome.

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week. Registrations can still be made seven days a week, 24 hours a day via the Council’s website, http://guildford.gov.uk/athome.

Leader of the Council, Cllr Caroline Reeves says:

“I am delighted at the impact our Community Helpline has had, as a significant part of our response to the Coronavirus (Covid-19) pandemic, and proud of the role played by Council officers. To have made over 21,000 calls is an incredible achievement and will have made a big difference to the lives of so many of our residents.

“The government guidance for our most at-risk and vulnerable residents is changing but we are still doing everything we can to help everybody who needs assistance with food shopping and prescriptions, or just a chance to talk to somebody. We’ve been overwhelmed with the community spirit shown throughout Guildford and the incredible work of so many existing and new voluntary groups, and hope that this sense of altruism can continue as we begin to look toward recovery.

“Many residents want to give something back to our community and have asked us how they can help. Coronavirus (Covid-19) will continue to affect many people in the long-term, and we still have an opportunity for people to directly help others by supporting our food parcel distribution. All money donated goes towards delivering food parcels to those most in need, meaning that you can make a real difference. I thank you in advance for any help you can give, it is greatly appreciated. Donations can be made by visiting www.guildford.gov.uk/foodparcel.”

In addition to the 21,000 phone calls made, 46,000 leaflets were delivered to households by staff and volunteers. Almost 2,500 food parcels and over 18,600 meals on wheels have been delivered to residents, with 454 prescriptions collected and delivered to residents.

**NEW Community Helpline**

If you or someone you know needs help with food, prescriptions or support, please call us 01483 444400 or go online https://bit.ly/3aNQYPP lines open 8.30-7pm weekdays, 10-2pm weekends and over bank holiday #iSupportGuildford. Please see leaflet for more information.

Guildford Borough Council have set up a new community helpline for direct support for any resident who feels that they need help. To access this service, please either call 01483 44 44 00 or register online at www.guildford.gov.uk/athome. Or if you know of someone who is self-isolating or a neighbour or friend you are worried about you can call on their behalf, just let them know you are referring them and we will do the rest. The community helpline is open from 8.30am-7pm Monday to Friday and 10-2pm Saturday and Sunday. Over the Easter bank holiday weekend (Friday 10 to Monday 13 April) we will be open from 10-2pm.

Council staff are also offering another phone service by matching offers of volunteering to resident run community groups (both new and existing). If you would like to volunteer to help your local community, contact us on 01483 505050 and one of our dedicated customer service team will put you in touch with groups in the borough that need help.

GBC is also reminding residents that they can help those who have been recently discharged from hospital or need changes made to their home to allow them live safely and independently. Please call our Safe and Settled team on 01483 444476. GBC can install handrails, careline alarms and more. 

Guildford Borough Council's Corona virus webpage can be found here. It contains the latest Corona virus information and advice, as well as advice on self isolation, financial advice and advice for businesses.

Guildford Borough Council also regularly issue press releases and a number of these relate to support for businesses etc during the pandemic. To access GBC's latest press releases, please click here 


Official Government & NHS advice

For the most up to date information on Corona virus, please use the links below:

NHS guidance, including symptoms & what to do if you suspect you have the virus:

https://www.nhs.uk/conditions/coronavirus-covid-19/

Official Government guidance and information about Corona virus can be accessed via the link below:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

To register yourself or a relative or friend as clinically vulnerable, please click here

 

 


Can I help financially during Coronavirus?

Surrey County Council has provided information for any residents wishing to make a donation to charity to help your local community at this time.

GBC - Help for tenants and the homeless

Guildford Borough Council has asked us to make the following information available on our website:

Coronavirus (COVID-19) - help for tenants and the homeless

Guildford Borough Council will fully help and support residents through this difficult time.

We are fully aware some people have been directly affected by the Coronavirus (COVID-19) and have lost income as a result.

If you have lost your job or had your hours reduced, you might be entitled to help from the government.

Cllr Angela Goodwin, Lead Councillor for Housing, Homelessness, Access and Disability says: "We know many of you are worried how this challenging time will affect your income and even if you will be able to pay your rent. We have help and support in place for council housing tenants and can also advise on support for those in private rented accommodation. We also continue to work closely with partners to support people who are homeless or rough sleeping in our borough."

Additional income related benefits that have been made available for those who are self-isolating or ill as a result of COVID-19 can also apply for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA). Further advice regarding this can be found on www.gov.uk.

If you have lost your job, you will need to make a claim for either:

• Universal Credit (if unemployed and/or need assistance with your Housing Costs) www.gov.uk/apply-universal-credit
• Statutory Sick pay (if signed off work and your employer does not pay sick pay)
• Employment Support Allowance (if you are suffering from a long-term illness)

If you do not have online access, please phone 0800 328 5644 for any new claims. If you have an existing Universal Credit claim, then you will need to update your journal.

If you are a council housing tenant, please contact 01483 505050 and ask to speak your Rents Officer, if you state the area you live, an officer will be able to give you support and advice on your specific situation. You can also or email us at: [email protected]

What we will do for council housing tenants

• Suspend Evictions until further notice
• Suspend court action until further notice

Please rest assured, we will help and support you to remain in your tenancy.

Other help available

If you require assistance with your council tax you will need to complete a separate application which can be completed online at www.guildford.gov.uk/localcounciltaxsupport

If you are currently of pension age then the application process is via Guildford Borough Council at www.guildford.gov.uk/benefits

There is further information available via the Guildford Borough Council website regarding all these schemes.

Whilst the situation is constantly changing, we plan to support customers in the following ways:

• The Housing Advice Desk has been closed in order to reduce non-essential contact. You are encouraged to contact us by telephone (01483 444244) or email ([email protected]) where possible.
• Any personal callers at the Council offices will be able to telephone Customer Services from the entrance.
• Home visits will not generally be undertaken.

Helping the homeless during COVID-19

Coronavirus (COVID-19) affects everyone in our community, especially the most vulnerable. We will continue to work closely with partners to support people who are homeless or rough sleeping in our borough.

We encourage people to report any concerns they may have about rough sleepers. If you see a person you believe may be rough sleeping you can report in two ways:

• Contact the HOST team directly
[email protected]
Tel: 01483 302495

• Report via Streetlink, the national rough sleeper reporting line:
https://www.streetlink.org.uk/# (you can also download an app)

Tel 0300 500 0914

If the person needs urgent medical attention please dial 999 for an ambulance.

We will continue to offer emergency assistance and advice to anyone rough sleeping in Guildford. Homelessness assessments will generally be undertaken by telephone.

As always we continue to provide support to those at risk of homelessness – for more details visit our Housing page www.guildford.gov.uk/housing or contact us on 01483 444244. Please contact [email protected]. We will do what we can to assist.

For genuine emergency homelessness outside of office hours, customers should telephone 01483 505050 when further information will be given about contacting our out of hours service supplier. Please note that this service may be under pressure in the current situation.

PPE Call out - can you help?

Press release - Surrey County Council

Following the government announcement on 17 April, that there is now an extreme shortage of PPE, SCC is urgently appealing for volunteers to help supply items for Surrey’s frontline workers.

With demand for PPE nationally and globally reaching unprecedented levels, social workers, care home staff, volunteers and others need items such as gowns, aprons and masks which skilled volunteers may be able to assist with, based on a Public Health England standard.

Leader of Surrey County Council, Tim Oliver said: “As a county council we continue to do all we can to source more Personal Protective Equipment (PPE) for frontline workers to ensure they have the right protection against Covid-19, but there is simply not enough supply coming into the county, indeed nationally, and this situation is now very urgent indeed.

“That is why we are now appealing to the wealth of skilled and talented people across the county - from university students to business owners and seamstresses, who may be able to assist us in producing personal protective equipment, such as gowns and masks.

“This is a time when so many communities are pulling together. I hope the public will hear our call and come to our aid so we can do all we can to protect our frontline workers who are working so tirelessly on our behalf.”

Anyone that can help is asked to get in touch as soon as possible via [email protected] to offer their assistance.

Surrey County Council is stressing that all items will need to be made to a specification outlined by Public Health England. Please get in touch to discuss how you can help and we will then provide this ASAP.

Surrey County Council would still welcome contact from businesses who are able to support and would also encourage them to email us directly with any offers of support.